{"id":53,"date":"2025-04-09T11:05:28","date_gmt":"2025-04-09T09:05:28","guid":{"rendered":"https:\/\/colussigroup.it\/servizio-clienti\/servizio-clienti\/"},"modified":"2025-07-18T09:59:18","modified_gmt":"2025-07-18T07:59:18","slug":"servizio-clienti","status":"publish","type":"page","link":"https:\/\/colussigroup.it\/servizio-clienti\/en\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\n<div class=\"wp-block-group teaser-content has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--20)\">\n<p class=\"is-style-default\">For any information, reports, or suggestions about Colussi Group products, our Customer Service is at your disposal. You can contact us via <strong>WhatsApp<\/strong> at <a href=\"https:\/\/wa.me\/3385037207\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>338 5037207<\/strong><\/a>, or call the <strong>Toll-Free Number<\/strong> <strong><a href=\"tel:800865143\" target=\"_blank\" rel=\"noreferrer noopener\">800 865 143<\/a><\/strong> (active Monday to Thursday, from 1:30 PM to 5:30 PM, and on Friday from 1:30 PM to 4:30 PM).<\/p>\n\n\n\n<p class=\"is-style-default\">Fill out the online form below.<\/p>\n<\/div>\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f270-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"270\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/servizio-clienti\/en\/wp-json\/wp\/v2\/pages\/53#wpcf7-f270-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"270\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f270-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:270,&quot;conditions&quot;:[{&quot;then_field&quot;:&quot;altra-azione&quot;,&quot;and_rules&quot;:[{&quot;if_field&quot;:&quot;azione&quot;,&quot;operator&quot;:&quot;equals&quot;,&quot;if_value&quot;:&quot;Other&quot;}]}],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;notice_dismissed_rollback-cf7-6.1.1&quot;:true}}\" \/>\n<\/fieldset>\n<!-- FORM CONTAINER -->\r\n<div class=\"form-container\">\r\n  <!-- 1. CUSTOMER PERSONAL DATA -->\r\n  <div class=\"row\">\r\n    <div class=\"col-12\">\r\n      <h3 class=\"mt-3 mb-1\">Customer Personal Data<\/h3>\r\n    <\/div>\r\n    <div class=\"py-2 px-3 card-form\">\r\n      <div class=\"row\">\r\n        <div class=\"col-md-6\">\r\n          <label for=\"nome\" class=\"form-label\">First Name *<\/label>\r\n          <span class=\"wpcf7-form-control-wrap\" data-name=\"nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nome\" \/><\/span>\r\n        <\/div>\r\n        \r\n        <div class=\"col-md-6\">\r\n          <label for=\"cognome\" class=\"form-label\">Last Name *<\/label>\r\n          <span class=\"wpcf7-form-control-wrap\" data-name=\"cognome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cognome\" \/><\/span>\r\n        <\/div>\r\n        \r\n        <div class=\"col-md-6\">\r\n          <label for=\"email\" class=\"form-label\">Email *<\/label>\r\n          <span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\r\n        <\/div>\r\n        \r\n        <div class=\"col-md-6\">\r\n          <label for=\"telefono\" class=\"form-label\">Phone Number *<\/label>\r\n          <span class=\"wpcf7-form-control-wrap\" data-name=\"telefono\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefono\" \/><\/span>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- 2. PRODUCT OR BRAND INFORMATION -->\r\n  <div class=\"row\">\r\n    <div class=\"col-12\">\r\n      <h3 class=\"mt-3 mb-1\">Product or Brand Information<\/h3>\r\n    <\/div>\r\n    <div class=\"py-2 px-3 card-form\">\r\n      <div class=\"row\">\r\n        <!-- Basic product information -->\r\n        <div class=\"col-md-4\">\r\n          <label for=\"brand\" class=\"form-label\">Brand *<\/label>\r\n          <span class=\"wpcf7-form-control-wrap\" data-name=\"brand\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-select\" aria-required=\"true\" aria-invalid=\"false\" name=\"brand\"><option value=\"\"><\/option><option value=\"Agnesi\">Agnesi<\/option><option value=\"Colussi\">Colussi<\/option><option value=\"Del Monte\">Del Monte<\/option><option value=\"Giovanni Parenti\">Giovanni Parenti<\/option><option value=\"GranTurchese\">GranTurchese<\/option><option value=\"La Suissa\">La Suissa<\/option><option value=\"Misura\">Misura<\/option><option value=\"Pastificio Plin\">Pastificio Plin<\/option><option value=\"Sapori 1832\">Sapori 1832<\/option><option value=\"Vialetto\">Vialetto<\/option><\/select><\/span>\r\n        <\/div>\r\n        \r\n        <div class=\"col-md-4\">\r\n          <label for=\"prodotto\" class=\"form-label\">Product\/Service Name *<\/label>\r\n          <span class=\"wpcf7-form-control-wrap\" data-name=\"prodotto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"prodotto\" \/><\/span>\r\n        <\/div>\r\n        \r\n        <div class=\"col-md-4\">\r\n          <label for=\"gusto\" class=\"form-label\">Flavor or Specific Product Indications *<\/label>\r\n          <span class=\"wpcf7-form-control-wrap\" data-name=\"gusto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"gusto\" \/><\/span>\r\n        <\/div>\r\n      <\/div>\r\n      \r\n      <!-- Section with reference images -->\r\n      <div class=\"row mt-4\">\r\n        <div class=\"col-12\">\r\n          <h5 class=\"text-muted mb-3\">\ud83d\udccd Product Identification Information<\/h5>\r\n        <\/div>\r\n        \r\n        <!-- Batch number and expiry date with batch image -->\r\n        <div class=\"col-md-12 mb-4\">\r\n          <div class=\"row align-items-start\">\r\n            <!-- Batch image on the left -->\r\n            <div class=\"col-md-4\">\r\n              <div class=\"reference-image-side\">\r\n                <div class=\"image-container\">\r\n                  <img decoding=\"async\" src=\"https:\/\/colussigroup.it\/servizio-clienti\/wp-content\/uploads\/lotto.jpg\" alt=\"Batch Number Example\" class=\"reference-img\"\/>\r\n                  <div class=\"image-caption\">\ud83d\udccb Batch Number<\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n            \r\n            <!-- Fields on the right -->\r\n            <div class=\"col-md-8\">\r\n              <div class=\"row\">\r\n                <div class=\"col-md-6\">\r\n                  <label for=\"lotto\" class=\"form-label\">Batch Number *<\/label>\r\n                  <span class=\"wpcf7-form-control-wrap\" data-name=\"lotto\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"lotto\" \/><\/span>\r\n                  <div class=\"form-text\">Enter the batch number printed on the packaging<\/div>\r\n                <\/div>\r\n                \r\n                <div class=\"col-md-6\">\r\n                  <label for=\"tmc_scadenza\" class=\"form-label\">Expiry Date *<\/label>\r\n                  <span class=\"wpcf7-form-control-wrap\" data-name=\"tmc_scadenza\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"tmc_scadenza\" \/><\/span>\r\n                  <div class=\"form-text\">Enter the expiry date or best before date<\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n        \r\n        <!-- EAN Code with image -->\r\n        <div class=\"col-md-12\">\r\n          <div class=\"row align-items-start\">\r\n            <!-- EAN image on the left -->\r\n            <div class=\"col-md-4\">\r\n              <div class=\"reference-image-side\">\r\n                <div class=\"image-container\">\r\n                  <img decoding=\"async\" src=\"https:\/\/colussigroup.it\/servizio-clienti\/wp-content\/uploads\/ean.jpg\" alt=\"EAN Code Example\" class=\"reference-img\"\/>\r\n                  <div class=\"image-caption\">\ud83d\udcca EAN Code<\/div>\r\n                <\/div>\r\n              <\/div>\r\n            <\/div>\r\n            \r\n            <!-- EAN field on the right -->\r\n            <div class=\"col-md-8\">\r\n              <label for=\"ean\" class=\"form-label\">EAN Code *<\/label>\r\n              <span class=\"wpcf7-form-control-wrap\" data-name=\"ean\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"ean\" \/><\/span>\r\n              <div class=\"form-text\">\r\n                <strong>IMPORTANT:<\/strong> In case of multipacks, enter the EAN code of the multipack itself, not the individual portion.\r\n                The EAN code is usually located under the barcode on the packaging.\r\n              <\/div>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- 3. PROBLEM DESCRIPTION -->\r\n  <div class=\"row\">\r\n    <div class=\"col-12\">\r\n      <h3 class=\"mt-3 mb-1\">Problem Description<\/h3>\r\n    <\/div>\r\n    <div class=\"py-2 px-3 card-form\">\r\n      <div class=\"row\">\r\n        <div class=\"col-12\">\r\n          <label for=\"problema\" class=\"form-label\">Describe the problem encountered in detail *<\/label>\r\n          <span class=\"wpcf7-form-control-wrap\" data-name=\"problema\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" name=\"problema\"><\/textarea><\/span>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- 4. SUPPORT DOCUMENTATION -->\r\n  <div class=\"row\">\r\n    <div class=\"col-12\">\r\n      <h3 class=\"mt-3 mb-1\">Support Documentation<\/h3>\r\n    <\/div>\r\n    <div class=\"py-2 px-3 card-form\">\r\n      <div class=\"row g-3\">\r\n        <div class=\"col-md-6\">\r\n          <label for=\"foto\" class=\"form-label\">Attach Product Photos *<\/label>\r\n          <span class=\"wpcf7-form-control-wrap\" data-name=\"foto\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required form-control\" accept=\".jpg,.jpeg,.png,.webp\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"foto\" \/><\/span>\r\n          <small class=\"text-muted\">Limit: 3MB per file. Supported formats: JPG, JPEG, PNG, WebP<\/small>\r\n          <div class=\"form-text\">\r\n            Upload one or more product photos to highlight the reason for the complaint. \r\n            This allows us to better evaluate the validity of the reports.\r\n            You can upload photos of the product, packaging, or any damage found.\r\n          <\/div>\r\n        <\/div>\r\n        \r\n        <div class=\"col-md-6\">\r\n          <label for=\"ricevuta\" class=\"form-label\">Receipt or Proof of Purchase *<\/label>\r\n          <span class=\"wpcf7-form-control-wrap\" data-name=\"ricevuta\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required form-control\" accept=\".jpg,.jpeg,.png,.pdf\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"ricevuta\" \/><\/span>\r\n          <small class=\"text-muted\">Limit: 3MB per file. Supported formats: JPG, JPEG, PNG, PDF<\/small>\r\n          <div class=\"form-text\">Upload the receipt or any document proving the purchase<\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- 5. REQUESTED ACTION AND SHIPPING -->\r\n  <div class=\"row\">\r\n    <div class=\"col-12\">\r\n      <h3 class=\"mt-3 mb-1\">Requested Action and Shipping<\/h3>\r\n    <\/div>\r\n    <div class=\"py-2 px-3 card-form\">\r\n      <!-- Requested Action Section -->\r\n      <div class=\"row mb-4\">\r\n        <div class=\"col-12\">\r\n          <h5 class=\"text-muted mb-3\">\ud83c\udfaf Requested Action<\/h5>\r\n          <div class=\"row\">\r\n            <div class=\"col-md-12\">\r\n              <label for=\"azione\" class=\"form-label\">Select the requested action *<\/label>\r\n              <span class=\"wpcf7-form-control-wrap\" data-name=\"azione\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-select\" aria-required=\"true\" aria-invalid=\"false\" name=\"azione\"><option value=\"\"><\/option><option value=\"Product Replacement\">Product Replacement<\/option><option value=\"Support \/ Assistance via WhatsApp\">Support \/ Assistance via WhatsApp<\/option><option value=\"Support \/ Assistance via Email\">Support \/ Assistance via Email<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\r\n            <\/div>\r\n          <\/div>\r\n\r\n          <!-- Conditional field for \"Other\" -->\r\n          <div data-id=\"altra-azione\" data-orig_data_id=\"altra-azione\"  class=\"\" data-class=\"wpcf7cf_group\">\r\n          <div class=\"row mt-3\">\r\n            <div class=\"col-md-12\">\r\n              <label for=\"altra_azione\" class=\"form-label\">Specify the requested action<\/label>\r\n              <span class=\"wpcf7-form-control-wrap\" data-name=\"altra_azione\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"altra_azione\" \/><\/span>\r\n            <\/div>\r\n          <\/div>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- Shipping Address Section -->\r\n      <div class=\"row\">\r\n        <div class=\"col-12\">\r\n          <h5 class=\"text-muted mb-3\">\ud83d\udce6 Shipping Address<\/h5>\r\n          <div class=\"form-text mb-3\">Required for complaint management<\/div>\r\n          <div class=\"row\">\r\n            <div class=\"col-md-8\">\r\n              <label for=\"indirizzo\" class=\"form-label\">Complete Address *<\/label>\r\n              <span class=\"wpcf7-form-control-wrap\" data-name=\"indirizzo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"indirizzo\" \/><\/span>\r\n            <\/div>\r\n            \r\n            <div class=\"col-md-4\">\r\n              <label for=\"civico\" class=\"form-label\">Street Number *<\/label>\r\n              <span class=\"wpcf7-form-control-wrap\" data-name=\"civico\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"civico\" \/><\/span>\r\n            <\/div>\r\n            \r\n            <div class=\"col-md-4\">\r\n              <label for=\"provincia\" class=\"form-label\">State\/Province *<\/label>\r\n              <span class=\"wpcf7-form-control-wrap\" data-name=\"provincia\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form-select\" aria-required=\"true\" aria-invalid=\"false\" name=\"provincia\"><option value=\"\"><\/option><option value=\"AL\">AL<\/option><option value=\"AK\">AK<\/option><option value=\"AZ\">AZ<\/option><option value=\"AR\">AR<\/option><option value=\"CA\">CA<\/option><option value=\"CO\">CO<\/option><option value=\"CT\">CT<\/option><option value=\"DE\">DE<\/option><option value=\"FL\">FL<\/option><option value=\"GA\">GA<\/option><option value=\"HI\">HI<\/option><option value=\"ID\">ID<\/option><option value=\"IL\">IL<\/option><option value=\"IN\">IN<\/option><option value=\"IA\">IA<\/option><option value=\"KS\">KS<\/option><option value=\"KY\">KY<\/option><option value=\"LA\">LA<\/option><option value=\"ME\">ME<\/option><option value=\"MD\">MD<\/option><option value=\"MA\">MA<\/option><option value=\"MI\">MI<\/option><option value=\"MN\">MN<\/option><option value=\"MS\">MS<\/option><option value=\"MO\">MO<\/option><option value=\"MT\">MT<\/option><option value=\"NE\">NE<\/option><option value=\"NV\">NV<\/option><option value=\"NH\">NH<\/option><option value=\"NJ\">NJ<\/option><option value=\"NM\">NM<\/option><option value=\"NY\">NY<\/option><option value=\"NC\">NC<\/option><option value=\"ND\">ND<\/option><option value=\"OH\">OH<\/option><option value=\"OK\">OK<\/option><option value=\"OR\">OR<\/option><option value=\"PA\">PA<\/option><option value=\"RI\">RI<\/option><option value=\"SC\">SC<\/option><option value=\"SD\">SD<\/option><option value=\"TN\">TN<\/option><option value=\"TX\">TX<\/option><option value=\"UT\">UT<\/option><option value=\"VT\">VT<\/option><option value=\"VA\">VA<\/option><option value=\"WA\">WA<\/option><option value=\"WV\">WV<\/option><option value=\"WI\">WI<\/option><option value=\"WY\">WY<\/option><\/select><\/span>\r\n            <\/div>\r\n            \r\n            <div class=\"col-md-4\">\r\n              <label for=\"comune\" class=\"form-label\">City *<\/label>\r\n              <span class=\"wpcf7-form-control-wrap\" data-name=\"comune\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"comune\" \/><\/span>\r\n            <\/div>\r\n            \r\n            <div class=\"col-md-4\">\r\n              <label for=\"cap\" class=\"form-label\">Postal Code *<\/label>\r\n              <span class=\"wpcf7-form-control-wrap\" data-name=\"cap\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cap\" \/><\/span>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- 7. DATA PROCESSING CONSENT -->\r\n  <div class=\"row my-3 py-3\">\r\n    <div class=\"col-12\">\r\n      <div class=\"form-check\">\r\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"consenso\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"consenso\" value=\"1\" class=\"form-check-input\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I consent to the processing of my personal data for complaint management.<\/span><\/label><\/span><\/span><\/span>\r\n      <\/div>\r\n      \r\n      <div class=\"form-check\">\r\n        <span class=\"wpcf7-form-control-wrap\" data-name=\"newsletter\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"newsletter\" value=\"1\" class=\"form-check-input\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read the <a href=\"https:\/\/www.colussigroup.it\/privacy-policy\/\" target=\"_blank\">privacy policy<\/a>*<\/span><\/label><\/span><\/span><\/span>\r\n      <\/div>\r\n      \r\n      <div class=\"legal-text-container\">\r\n        <button type=\"button\" class=\"legal-toggle\" id=\"legalToggle\">\r\n          <span class=\"toggle-text\">Read the complete privacy policy<\/span>\r\n          <span class=\"toggle-icon\">\u25bc<\/span>\r\n        <\/button>\r\n        \r\n        <div class=\"legal-text\" id=\"legalText\">\r\n          <div class=\"legal-content\">\r\n            <h4>Privacy Policy - GDPR<\/h4>\r\n            <p><strong>Pursuant to Article 13 of Regulation (EU) 2016\/679 (GDPR)<\/strong>, we inform you that your personal data will be processed by Colussi Spa, Data Controller, for the following purposes:<\/p>\r\n            \r\n            <div class=\"legal-section\">\r\n              <h5>Processing purposes:<\/h5>\r\n              <ul>\r\n                <li><strong>Complaint management:<\/strong> To provide you with an appropriate response to your request and ensure proper complaint handling<\/li>\r\n                <li><strong>Newsletter (only with consent):<\/strong> To subscribe you to our newsletter with information about Colussi Group products<\/li>\r\n              <\/ul>\r\n            <\/div>\r\n            \r\n            <div class=\"legal-section\">\r\n              <h5>Legal basis:<\/h5>\r\n              <ul>\r\n                <li>Art. 6, paragraph 1, letter b) GDPR - for complaint management<\/li>\r\n                <li>Art. 6, paragraph 1, letter a) GDPR - for newsletter (only with consent)<\/li>\r\n              <\/ul>\r\n            <\/div>\r\n            \r\n            <div class=\"legal-section\">\r\n              <h5>Retention and rights:<\/h5>\r\n              <ul>\r\n                <li>Data will be retained for the time necessary for complaint management<\/li>\r\n                <li>You have the right to access, rectification, deletion and opposition to the data<\/li>\r\n                <li>Data will not be disseminated or transferred abroad<\/li>\r\n              <\/ul>\r\n            <\/div>\r\n            \r\n            <div class=\"legal-section\">\r\n              <h5>Contacts:<\/h5>\r\n              <p>To exercise your rights, you can contact:<\/p>\r\n              <p><strong>Colussi SpA<\/strong><br>\r\n              Via Spadolini, 5 \u2013 20141 Milano \u2013 Italia<br>\r\n              Email: <a href=\"mailto:privacy@colussigroup.it\">privacy@colussigroup.it<\/a><\/p>\r\n            <\/div>\r\n            \r\n            <div class=\"legal-section\">\r\n              <p><small>The provision of data marked with * is mandatory for complaint management. For the newsletter, it is optional and requires your explicit consent.<\/small><\/p>\r\n            <\/div>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- SUBMIT BUTTON -->\r\n  <div class=\"row\">\r\n    <div class=\"col-12 col-lg-6\">\r\n      <div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAABldWvm3Ng2eO2QU\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\r\n    <\/div>\r\n    <div class=\"col-12 col-lg-6\">\r\n      <input class=\"wpcf7-form-control wpcf7-submit has-spinner button button-primary\" type=\"submit\" value=\"Submit Complaint\" \/>\r\n    <\/div>\r\n  <\/div>\r\n<\/div> <div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><br>\n","protected":false},"excerpt":{"rendered":"<p>For any information, reports, or suggestions about Colussi Group products, our Customer Service is at your disposal. You can contact us via WhatsApp at 338 5037207, or call the Toll-Free Number 800 865 143 (active Monday to Thursday, from 1:30 PM to 5:30 PM, and on Friday from 1:30 PM to 4:30 PM). Fill out [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"inline_featured_image":false,"footnotes":""},"page_category":[],"class_list":["post-53","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/colussigroup.it\/servizio-clienti\/en\/wp-json\/wp\/v2\/pages\/53","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/colussigroup.it\/servizio-clienti\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/colussigroup.it\/servizio-clienti\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/colussigroup.it\/servizio-clienti\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/colussigroup.it\/servizio-clienti\/en\/wp-json\/wp\/v2\/comments?post=53"}],"version-history":[{"count":28,"href":"https:\/\/colussigroup.it\/servizio-clienti\/en\/wp-json\/wp\/v2\/pages\/53\/revisions"}],"predecessor-version":[{"id":292,"href":"https:\/\/colussigroup.it\/servizio-clienti\/en\/wp-json\/wp\/v2\/pages\/53\/revisions\/292"}],"wp:attachment":[{"href":"https:\/\/colussigroup.it\/servizio-clienti\/en\/wp-json\/wp\/v2\/media?parent=53"}],"wp:term":[{"taxonomy":"page_category","embeddable":true,"href":"https:\/\/colussigroup.it\/servizio-clienti\/en\/wp-json\/wp\/v2\/page_category?post=53"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}