Servizio Clienti

For any information, reports, or suggestions about Colussi Group products, our Customer Service is at your disposal. You can contact us via WhatsApp at 338 5037207, or call the Toll-Free Number 800 865 143 (active Monday to Thursday, from 1:30 PM to 5:30 PM, and on Friday from 1:30 PM to 4:30 PM).

Fill out the online form below.

Customer Personal Data

First Name *

Last Name *

Email *

Phone Number *

Product or Brand Information

Brand *

Product/Service Name *

Flavor or Specific Product Indications *

📍 Product Identification Information

📋 Batch Number

Batch Number *

Enter the batch number printed on the packaging

Expiry Date *

Enter the expiry date or best before date

📊 EAN Code

EAN Code *

IMPORTANT: In case of multipacks, enter the EAN code of the multipack itself, not the individual portion. The EAN code is usually located under the barcode on the packaging.

Problem Description

Describe the problem encountered in detail *

Support Documentation

Attach Product Photos * Limit: 3MB per file. Supported formats: JPG, JPEG, PNG, WebP

Upload one or more product photos to highlight the reason for the complaint. This allows us to better evaluate the validity of the reports. You can upload photos of the product, packaging, or any damage found.

Receipt or Proof of Purchase * Limit: 3MB per file. Supported formats: JPG, JPEG, PNG, PDF

Upload the receipt or any document proving the purchase

Requested Action and Shipping

🎯 Requested Action

Select the requested action *

Specify the requested action

📦 Shipping Address

Required for complaint management

Complete Address *

Street Number *

State/Province *

City *

Postal Code *

I consent to the processing of my personal data for complaint management.

I have read the privacy policy*

Privacy Policy – GDPR

Pursuant to Article 13 of Regulation (EU) 2016/679 (GDPR), we inform you that your personal data will be processed by Colussi Spa, Data Controller, for the following purposes:

Processing purposes:

Complaint management: To provide you with an appropriate response to your request and ensure proper complaint handling
Newsletter (only with consent): To subscribe you to our newsletter with information about Colussi Group products

Legal basis:

Art. 6, paragraph 1, letter b) GDPR – for complaint management
Art. 6, paragraph 1, letter a) GDPR – for newsletter (only with consent)

Retention and rights:

Data will be retained for the time necessary for complaint management
You have the right to access, rectification, deletion and opposition to the data
Data will not be disseminated or transferred abroad

Contacts:

To exercise your rights, you can contact:

Colussi SpA
Via Spadolini, 5 – 20141 Milano – Italia
Email: privacy@colussigroup.it

The provision of data marked with * is mandatory for complaint management. For the newsletter, it is optional and requires your explicit consent.